ok so thought i would share this my good friends just ordered around $350 worth of stuff for his quad new valves and springs and othe engine parts for his xmas present. they got home this weekend and found the rocky mountain atv box empty cut open on the front door!! the nerve of some people during the holidays. anyways he called RM back to place a new order and was telling them what happened. rocky mountain filed a loss claim and re processed his order for free! i have to say they are the best compant to deal with when it comes to our ATV's.