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Discussion Starter · #1 ·
just wondering if anyone had delt with dhl beofre and if so what did you think of them?
As i ordered a heap of gear from riders discount in your great country (to australia)and its been a month since it was sent and i still havnt seen it yet, just wondering if it was normal for dhl to take this long to deliever stuff
 

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Discussion Starter · #11 ·
i have asked riders discount and dhl for any kind of tracking info and they say that its not available as when the item enters aus the package number changes which i reckon causis a load of crap, i just want to know where my new riding gear is
 

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Discussion Starter · #16 ·
im in the process of trying to get one now, as i spoke to dhl and they say that when a item is picked up it is given a barcode which is attached to a consignment note (each consignment note having a serial number), when i call dhl they can use this number to find out where the item is but it cant be used for online tracking of that makes sense.

The problem is the company im dealing with doesnt seem to realise this and each time i email them i get a relpy from a different person, so its getting annoying having to deal with different people and explain things over again,

at first the company were great to deal with, i mixed up the order and put down a xs helmat rather than a xl, realised this after i submitted the order and they said no worries we will send you the correct size helmet and if you can return the xs one when you get it as the order had already been picked up. the xl helmet was on back order so i changed it from a V1 fox double down to a V2 empire 2 helmet and didnt charge me for the difference and i recieved the xl helmet 6days later via ups priority mail

at the moment i dont know wether to be annoyed not getting the tracking number, or if its dhl taking there time, or wether the company i bought it off filled the customs form out wrong causing it to get held up somewhere
 
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