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DHL is mainly used for shipping International and have used them and are usually pretty reliable especially overseas, I would check with them online, they are pretty proficient towards helping you out. Sometimes it takes longer due to incorrect or improper fill out custom forms. Did the company give you a tracking number and if so go onto the DHL website, it should tell you what's happening
 

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That's BS since I was able to track my shipments to and from China and Japan so they're full of it. The sender should have a tracking # and with that # you should be able to track it to at least when it arrived in Aus.
 

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Quite honestly I would ask the sender to give you a tracking # or just cancel the order and let them know that other people in the forums know how they treat their customers!!! This might just wake them up.
 
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