Excellent Customer Service ATV Galaxy No1 - Club700XX - Honda TRX700XX Forum
User Tag List

 
LinkBack Thread Tools Display Modes
post #1 of 8 Old 08-16-2010, 06:49 PM Thread Starter
Senior Member
 
Overlord's Avatar
 
Join Date: Jun 2010
Location: Australia
Posts: 340
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Excellent Customer Service ATV Galaxy No1

Folks, just recently I purchased a Houser and Fox front end from ATV Galaxy. Everything arrived on time no sweat and packaged real nice. When fitting the front end I suspected the shocks may have been a little long when measured I find out they have sent 19.5 inch shocks instead of 18.5, I know one thing the front of the 700 looked like a monster truck. I rang Galaxy and they could not have been more apoligenic. They checked and confirmed that I had been sent the wrong shocks. With in 24 hours they sent out new shocks with a tracking no before I had even sent the old ones back.

By the way Galaxy will credit my Visa the return postage cost for the old shocks and sent the new ones out free of charge.

Now Folks thats Customer Service

Overlord

Last edited by Overlord; 08-16-2010 at 07:39 PM.
Overlord is offline  
Sponsored Links
Advertisement
 
post #2 of 8 Old 08-16-2010, 07:34 PM
Senior Member
 
redrider's Avatar
 
Join Date: Dec 2009
Location: kannapolis, nc
Posts: 538
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
good to know, not many out there like this

Reply from 192.168.13.100: bytes=32 time=16275001ms TTL=128
redrider is offline  
post #3 of 8 Old 08-16-2010, 11:50 PM
 
crwh45's Avatar
 
Join Date: Dec 2009
Location: Upstate NY
Posts: 2,189
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Send a message via AIM to crwh45
Say overlord, I need some shocks hahahaha

2008 700xx; Power Bomb header with power core 4 exhaust, Power Programmer III, pro armor nerfs, prm products control front and rear bumpers and full skid, 10" ITP rears, ITP Baja's fronts, RZR 2's all the way around, Uni filter, 13t sprocket, CCP steering Damper, DS450 shock swap, Dual Gasser Throttle, bar risers and Moose barkBusters. 730XX kit plus other engine mods!
crwh45 is offline  
 
post #4 of 8 Old 08-16-2010, 11:58 PM Thread Starter
Senior Member
 
Overlord's Avatar
 
Join Date: Jun 2010
Location: Australia
Posts: 340
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Mate I got some bad ass 19.5 Fox Gen 2 going real cheap.

Overlord
Overlord is offline  
post #5 of 8 Old 08-17-2010, 01:08 AM
 
crwh45's Avatar
 
Join Date: Dec 2009
Location: Upstate NY
Posts: 2,189
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Send a message via AIM to crwh45
LMAO, so they trusted you enough to send them back to the company? that is awesome.

2008 700xx; Power Bomb header with power core 4 exhaust, Power Programmer III, pro armor nerfs, prm products control front and rear bumpers and full skid, 10" ITP rears, ITP Baja's fronts, RZR 2's all the way around, Uni filter, 13t sprocket, CCP steering Damper, DS450 shock swap, Dual Gasser Throttle, bar risers and Moose barkBusters. 730XX kit plus other engine mods!
crwh45 is offline  
post #6 of 8 Old 08-17-2010, 04:45 PM Thread Starter
Senior Member
 
Overlord's Avatar
 
Join Date: Jun 2010
Location: Australia
Posts: 340
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
They sure did the silly buggers
Overlord is offline  
post #7 of 8 Old 08-17-2010, 07:31 PM
Senior Member
 
Join Date: Apr 2010
Location: OHIO
Posts: 157
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
really good company. I got my nerf bars and skid plate. Going to get the house steering stem set up next. They usually have the best prices around as well.
chubbycheddarTRX is offline  
post #8 of 8 Old 08-18-2010, 12:04 AM Thread Starter
Senior Member
 
Overlord's Avatar
 
Join Date: Jun 2010
Location: Australia
Posts: 340
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Gota agree with ya there chubby


Overlord
Overlord is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Club700XX - Honda TRX700XX Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome