Join Date: Oct 2010
Location: Broome, Western Australia
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DMC Customer Support
Just wanted to say how good it was dealing with dmc after i snapped the mounting bracket on my dmc after burner. i purchased and installed a complete dmc afterburner system in early feb and have about 30 hrs on it.
I emailed dmc to enquire about warrenty on the muffler and if so roughly how long would it take before i got another one so i could ride again.
Less than 24hrs later i recieved a email from dmc saying that this is the first warranty issue that they have had with these mufflers and i would be getting a email from there australian distributor to try to bring a speedy solution to the problem,
The next day i recieved a email from dmc australia saying that there sending a hollow muffler in about a week to me and i can take it to any bike shop i wish and they will pay for it to be assembled. and im free to have my other muffler welded so i can ride until the other one comes and when it arrives i dont need to send the old one back.
I must say it feels good for once to deal with a company that who comes good on there warrenty claim and takes that extra step to keep me happy
All readyto roost thanks to
Mike at Quadparts.com.au
Bart at Pearl Coast Motorcycles
Team IMS imsproducts.com
George at MonsterLab Atv
Bj Network Consulting Australia
Minshull Mechanical Repairs
R.I.P Steve "Scuba" Hall 12th December 1988 - 5th December 2010
You are Greatly missed, cant wait to go riding with you again one day mate