steaming mad in ct - Club700XX - Honda TRX700XX Forum
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post #1 of 12 Old 10-27-2010, 01:11 PM Thread Starter
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steaming mad in ct

just finish putting the 20 hrs on noticed back right shock black dust cover kept slideing up on shock so i take it up to dealer had to get first maintance and had them look at shock he pulls this wood chip from frame and says what did i hit with a real attitude i was pissed i love this machine more than anything and would know if i hit something the quarry i ride in processes woodchips so i had him inspect shock spring and dust cover there wasnt a nick or scratch on it to suggest that it got hit so he says ok ill see what i can do call them up 2 days later and he says to me he didnt think he was going to be able to help me on shock because i rode quad off road maybe im stupid but i always thought quads were suppose to be rode off road im fuming heading up there tommrow

Last edited by andrew c; 11-19-2010 at 07:02 AM.
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post #2 of 12 Old 10-27-2010, 01:27 PM
 
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I can understand your anger you are 100% right. Being in the auto industry I see dumb things like this get rejected for warranty... be nice and get to the highest manager you can and get the number for the rep at honda that denied if you can or tell them to send a rep out. But take pictures showing no damage prior to leaving. Good luck, I hope it works out!



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post #3 of 12 Old 10-27-2010, 02:01 PM
 
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post #4 of 12 Old 10-27-2010, 06:44 PM
 
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Andrew, where in CT do you live? I'd try a different dealer. I have on over here in Danbury that is expensive, but they can't charge you for their input.

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post #5 of 12 Old 10-27-2010, 08:29 PM
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Find a different dealer. That's simply ridiculous...I'd call and ask to speak with the owner of the dealership and just relate the story to him and ask him what he thinks about it.
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post #6 of 12 Old 10-28-2010, 05:58 AM Thread Starter
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hugely appreciate the input from everyone very much appreciated going there this morning to talk to one of the 3 owners ive bought 2 other quads from them when i was younger and they were always awesome to me hoping i will have better luck talking to them going to try to stay calm just need it back today havent rode in 3 days huge withdrawls
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post #7 of 12 Old 11-01-2010, 01:40 AM
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post #8 of 12 Old 11-10-2010, 01:00 PM Thread Starter
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just got call back from dealer on my shock problem these are the two options they said i have
1. take shock off and ship to california for them to look at quad would be down for month plus
2.buy a shock out of my pocket and ship old one out and hope to get reimbursed
i would never pay 800$ out of my pocket for a crappy stock shock thats not an option nor do i want to be down a month plus with no quad. ive bought 2 other new quads both Yamahas and they have always backed up there product first time i buy a honda and i gotto deal with all this crap i absolutely love this machine with all the surgeries and cronic pain i have the IRS is truely wonderful on my back just very disappointed in the company not the quad will have to think twice before i buy another honda

Last edited by andrew c; 11-10-2010 at 01:05 PM.
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post #9 of 12 Old 11-11-2010, 04:13 PM
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You may try checking out ebay. I noticed a couple stock 700xx shocks for less than $90.

I hope it works out for you. Although I don't have any first hand experience with atv warranties, I have heard similar stories about most of the manufacturers. With all the loopholes and exclusions it is not surprising (but still unfortunate) that most manufacturers play games when it comes to honoring the warranty. It would be nice if they didn't play the games though. It doesn't make sense to offer a warranty for an off road vehicle, then exclude everything because it was used off road...

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Last edited by Rkangel; 11-11-2010 at 04:18 PM.
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post #10 of 12 Old 11-11-2010, 04:27 PM
 
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my ecu just went out in mine and i took it to the dealer. first call "ok its gonna be 450 to fix" told them i could get the part way cheaper elsewhere and would do it myself. next call "so it seems your quad is under warrenty and were gonna fix it" so tey did. the dealers still get paid for warrenty work but not as much as if you pay for it. something to think about.

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